These terms apply when you buy a software licence from us. We are SR Automation & Integration Solutions and we are referred to below as "we" and "us". You are referred to as "you".
Three documents govern your purchase. These terms cover the sale. The End User Licence Agreement covers your use of the software. The Privacy Policy covers the personal data we hold. If these terms conflict with the End User Licence Agreement on how you may use the software, that agreement applies.
1. Business customers only
We sell to businesses. By placing an order you confirm you are buying for purposes related to your trade or profession and not as a consumer.
This means the statutory right of withdrawal that applies to consumers does not apply to your order. Our refund position is set out in section 9.
2. What you are buying
You are buying a licence to use the software named in your order. You are not buying the software itself. Ownership stays with us.
Your order sets out the product, the number of users the licence covers and the period it runs for. Licences are sold per named user. A named user is an individual person who uses the software. Two people sharing one licence is not permitted, whether or not they use it at the same time.
3. Software you need from other companies
Our plugins run inside Browzwear VStitcher. They are not standalone products.
To use them you need each of the following, and you are responsible for holding and paying for all of it:
- A valid Browzwear VStitcher licence for each user.
- An active Browzwear Open Platform subscription for each user.
- Entitlement to our plugin assigned to each user by Browzwear.
The third item is the one we handle for you. When you order we submit a licence assignment request to Browzwear on your behalf using the Browzwear account name you give us. We do the same when you renew or add users.
Browzwear performs the assignment, not us. We cannot assign, change or revoke entitlement ourselves and we do not control how long they take. We will chase a request that stalls and keep you informed. We are not liable for delay caused by Browzwear.
If Browzwear cannot or will not assign entitlement for a user you have paid for, and the position is not resolved within thirty days of your order, you may cancel that part of your order and we will refund it in full.
If Browzwear withdraws entitlement, or stops maintaining it, for users you have already paid for, and the cause is not something you have done, we will refund the unused part of the current period for the users affected. That refund is your only remedy in that situation. It is limited to what you have paid us for that period and it does not extend to anything you have paid Browzwear or anyone else.
4. Orders
Prices and descriptions on our website are an invitation to order, not an offer. Your order is an offer to buy. A contract forms when we confirm your order in writing or supply the software, whichever happens first.
You must give us an accurate Browzwear account name at the point of order. We cannot request licence assignment without it and we cannot deliver a working product without assignment.
We may decline an order. If we decline one you have already paid for we refund it in full.
5. Prices and tax
Prices are quoted excluding VAT. VAT is added where it applies, at the rate in force on the invoice date.
If you are a business in the European Union outside the Netherlands and you give us a valid VAT identification number, VAT is reverse charged and you account for it. If the number you give us is not valid we charge VAT.
You pay any withholding tax, duty or bank charge on top of the invoice amount so that we receive the full sum invoiced.
6. Payment
Card payments are processed by Stripe. We never see or store your card details.
Invoices are payable within fourteen days unless we agree otherwise in writing. We may charge statutory interest on late payment and recover reasonable costs of collection.
If an invoice is more than thirty days overdue we may ask Browzwear to revoke licence entitlement for the affected users until it is paid.
7. Delivery
The software is delivered electronically. We send a download to the email address on your order, normally within one working day of cleared payment.
Delivery of the download and assignment of licence entitlement are separate steps. The software will not run until Browzwear completes the assignment described in section 3.
8. Term, renewal and adding users
Your licence runs for the period in your order. Unless you tell us otherwise we invoice the next period before it begins and request the corresponding licence extension from Browzwear.
You can stop a renewal by telling us in writing before the next period begins. We aim to remind you in good time but the reminder is a courtesy and not a condition.
We may set a different price for a future period. We will tell you before that period begins.
If the number of people using the software grows beyond the number your order covers you need to licence the extra users. We invoice added users for the remainder of the current period only, so that all of your licences renew on the same date.
9. Refunds
Software licences are supplied digitally and put to use immediately, so we do not offer a general right to change your mind.
We refund in full where:
- we decline or cannot fulfil your order;
- licence entitlement cannot be assigned within thirty days, as set out in section 3;
- we have invoiced you in error or you have paid twice.
We do not refund because a licence period is unused, because you stop using the software, or because your own Browzwear subscription lapses.
If the software does not do what our documentation says it does, tell us. We will try to put it right. If we cannot within a reasonable time we refund the current period on a pro rata basis. That is your remedy in that situation.
Refunds go back to the original payment method within fourteen days of us agreeing to them.
10. Support and updates
Support is by email at [email protected] while your licence is active. We aim to reply within five working days. We do not offer a guaranteed response time and we do not offer on site support.
Updates are included while your licence is active. We are under no obligation to release them.
Our software works alongside applications built by other companies and those applications change. We do not promise our software will keep working after one of them is updated and we do not promise to make it work again if it stops. Section 6 of the End User Licence Agreement covers this.
11. Liability
Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability arising from your order is limited to the amount you paid us in the twelve months before the claim arose, and we are not liable for loss of profit, revenue, business, contracts, data, goodwill or reputation, for the cost of production runs, samples or materials, or for any other indirect or consequential loss.
The price reflects this limit. The limits in the End User Licence Agreement apply alongside these and do not stack on top of them.
12. Data protection
We handle the personal data involved in your order as described in our Privacy Policy.
Where Browzwear reports to us on how many people at your organisation are using our software, we use that information to administer licences and to talk to you about them. We describe this in the Privacy Policy.
13. Changes to these terms
We may change these terms for future orders and renewals. The version that applies to your order is the version published when you placed it. A change never affects a period you have already paid for.
14. General
If any part of these terms turns out to be unenforceable the rest still applies.
We may transfer our rights and obligations under these terms. You may not transfer yours without our written consent.
These terms are governed by the law of the Netherlands. The courts of the Netherlands have exclusive jurisdiction over any dispute arising from them.